Handling Mistakes
Stephen Bounds — Tue, 15/12/2009 - 00:07
I don't consider this matrix to be definitive, but rather just an attempt to provoke thought about how we try to influence or control complex systems.
In particular, there is an implicit assumption in the diagram that for optimal functioning of a system, the correct level of control must be chosen. Overconstraining a system can lead to stagnation and productivity loss, while underconstraining risks catastrophic breakdowns.
What other tools are at the disposal of KM and management generally for exerting influence and control?