New Agora

A great piece of investigative reporting from Bob Lewis. He discovered the Loch Ness Monster a SAP implementation project that finished ahead of schedule by the Japanese company Daiwa House Industry.

The lessons are entirely relevant to any complex project implementation.

On actKM, Richard Vines recently posed a question on how we can maximise the value of ICT investments in content/metadata management systems. All too often systems are implemented without a view to their eventual decommissioning or integration with other systems. This inevitably leads to expensive, error-prone and disruptive data synchronisation and/or migration projects down the track (and often not as far away as people imagine).

Dave Snowden has come up with a lot of complex and interesting ideas over the years, but often mixed up in a way that makes it difficult to tease out the individual strands.

However, a recent blog post is an excellent summary of his current state of thinking and is well worth a read. But from this and by chasing down the relevant originating blog posts, here is a summary:

The benefits of KM are:

I read the following today:

[Risk, traditionally formulated, is a quantifiable metric, while] uncertainty is risk that is immeasurable, not possible to calculate. [However, both] risk and uncertainty are about expectations ...

If we cannot frame sufficient expectations, we have no basis on which to act ... Uncertainty is fundamentally based on information, because our ability to calculate risk is a function of the information available ... The centrality of expectations to action ... is why law and economics analysis by people such as Richard Posner has been so fruitful; law is all about creating pattern and structure to frame expectations ... the two key insights of C20th economics—transaction costs matter and information and action are not separable.

Just because something cannot be calculated does not mean we will not frame expectations to cover that uncertainty: it just means that such expectations cover more than is directly inferable from such information as we have ... “confidence” ... is, to a large degree, how what cannot be calculated is being framed in a given time period ...

The wider the range of uncertainty ... the more unstable confidence is likely to be ... If confidence is how we frame uncertainty ... then it is a central obligation of a [regulator like a central] bank to narrow such uncertainty, to [publish] a clear [framework] for ... agents to frame their actions.
  — On the stupidity of (some) Central Banks:

The idea of uncertainty (or how many "unknown unknowns" there are) is a concept that is well understood by KM people. Fundamentally we accept complexity theory and the notion of root unpredictability as key to the understanding of modern organisations.

However, the use of "confidence" to describe how uncertainty is treated is novel (to me at least). And it's a powerful visual and tool.

Jurgen Appelo has put together a ripper presentation titled "Complexity Thinking or Systems Thinking++?" which does a really neat job of synthesising current and past thinking into a modern and accessible take:

An insightful quote from Richard Vines on ActKM:

I think formal KM roles in organisations remain – essentially – very fragile at the present time. And, if these roles have any substantiveness[,] inevitably the agendas are highly contested. It can take years to [gain influence through organisational acceptance of the role of KM] ...

1. Organisations are formed when many people voluntarily submit themselves to common arrangements on an ongoing or fixed-period basis.

2. There is a duality of individuals working together ("workers") and the gestalt entity created as a result ("the organisation").

3. There are seven key motivators for workers:
(a) GREATER GOOD – having a positive impact on society
(b) SERVICE – benefiting their organisation's customers
(c) INSTITUTION – ensuring the standing and longevity of the organisation itself
(d) RESOURCES – increasing the funds available to the organisation

Also known as: the debate that just won't die. Nick Milton writes:

If, as many people claim, Knowledge Management is "getting the right information to the right people at the right time" then what on earth do they think Information Management is?

Management of X is not concerned with delivery of Y ...

Unless you think that Knowledge and Information are the same, of course, but even then, why not call it Information Management?

The term "creed" refers to a statement of belief, perhaps most famously known as the Apostles Creed which laid out the key articles of faith of Christianity in the early Church.

The epic comments war triggered by Rafe over at Club Troppo is emblematic of the tragic state of the current climate change debate.